Hero customer satisfaction

Your voice counts!

We would like to thank you for your loyalty and for the trust you place in the mobile services of Proximus Luxembourg and Tango.

As part of our continuous improvement approach, we would like to hear your feedback in order to:

  • better understand what you appreciate about our services;
  • identify the key areas for improvement so we can better meet your needs.
 
⏱ Take 3 minutes to complete our questionnaire and receive a €50 voucher*!

Your responses will remain strictly confidential and will help us adapt our solutions to your needs, both today and in the future.

Thank you for taking the time to share your feedback and for the trust you place in us.

Take part in our satisfaction survey
HOW WOULD YOU RATE YOUR EXPERIENCE CONTACTING OUR CLIENT SERVICES?
HOW WOULD YOU RATE THE CLARITY OF RESPONSES RECEIVED FROM OUR SUPPORT AGENT?
PLEASE EVALUATE THE COURTESY OF OUR AGENT DURING THE CALL?
DID YOU FACE ANY ISSUE REQUIRING A COMPLEX RESOLUTION?
IN CASE ''YES'', HOW WELL DID WE SUPPORT YOU WELL?
HOW SATISFYING WAS THE LEVEL OF SUPPORT RECEIVED FROM OUR AGENT?
TO HOW LIKELY WOULD YOU RECOMMEND OUR SERVICES TO ANOTHER PARTY BASED ON YOUR RECENT EXPERIENCE WITH US?
FOR WHICH REASON DID YOU CONTACT OUR CLIENT SERVICES?
HOW WOULD RATE THIS EXPERIENCE CALLING OUR CUSTOMER SERVICES?

* required fields

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Cette question sert à vérifier si vous êtes un visiteur humain ou non afin d'éviter les soumissions de pourriel (spam) automatisées.