Hero customer satisfaction

Your Feedback Matters

We would like to thank you for your loyalty and for the trust you place in the mobile services of Proximus Luxembourg and Tango.

As part of our continuous improvement approach, we would like to hear your feedback in order to:

  • better understand what you appreciate about our services;
  • identify the key areas for improvement so we can better meet your needs.
 
⏱ Take 3 minutes to complete our questionnaire and receive a €50 voucher*!

Your responses will remain strictly confidential and will help us adapt our solutions to your needs, both today and in the future.

Thank you for taking the time to share your feedback and for the trust you place in us.

I’m participating
Help Us Improve – Share Your Feedback!
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1. Overall, how satisfied are you with our services?
2. Which aspect of our services do you appreciate the most?
3. In your opinion, which area should be improved as a priority?
4. To what extent do our solutions meet your current needs?
5. Regarding your fiber Internet connection, which criterion is most important to you?
6. Are you satisfied with your current fiber Internet connection?
7. Were you aware that Proximus Luxembourg / Tango offers bundled packages including Mobile, Internet, and Cybersecurity?
8. Would you like to be contacted to learn more?

*In consideration for the time spent completing this questionnaire, each participation will entitle the respondent to an internal voucher with a value of €50, in accordance with the terms specified in the invitation email. This voucher is personal and limited to one per customer. It will be sent to you by email as soon as possible after your participation. It is valid for 90 calendar days from the date of receipt of the email.

This voucher can be used exclusively with Proximus NXT, via its retention manager, for the purchase of a new mobile device or for the subscription to any new fixed connectivity service.

The responses collected as part of this questionnaire are processed by Proximus Luxembourg S.A.
This processing is based on our legitimate interest in evaluating your satisfaction and improving the services provided.

Your responses are treated confidentially and are not used for commercial prospecting purposes.

For more information about the processing of your personal data and your rights, please consult our Privacy Policy.