Microsoft Teams Direct Routing

Proximus NXT Enables the Perfect Convergence of Telecommunications and Collaboration

Designed to replace Skype for Business, Teams has already convinced more than 500,000 organizations worldwide, achieving the fastest adoption rate in Microsoft’s history for an enterprise application.

“The reason behind this success is the growing need for businesses to have an efficient multi-channel collaboration platform capable of centralizing information while maintaining a record of all interactions,” explains Mathieu Gillet.
“At a time when remote work and mobility are becoming standard, distributed teams need effective ways to collaborate and co-edit despite physical distance.”

Integrating Telecommunications and Collaboration into One Platform

To help businesses unlock the full potential of the platform, Microsoft relies on partners with broad expertise such as Proximus NXT, capable of consolidating different types of business content into a single collaborative environment.

“Microsoft Teams is a cloud collaboration platform that brings together all essential enterprise functionalities within one interface: instant messaging, discussion threads, file sharing and storage, audio and video calls, meetings, scheduling, and teamwork spaces,” summarizes Mathieu Gillet.

“With the addition of Direct Routing to Microsoft Teams,” he continues, “Proximus NXT, leveraging its expertise as both a systems integrator and telecom operator, now enables companies to make and receive calls through Teams using their existing telephony infrastructure.”

A Versatile Shared Workspace

At the crossroads of collaboration and telecommunications, Microsoft Teams allows organizations to collect, structure, and store information in a way that makes it easily accessible.

“This content includes traditional phone conversations, videoconferencing sessions, and chats with link sharing,” explains Mathieu Gillet.
“For example, Teams users can record meetings, automatically transcribe them into text using AI-powered transcription tools, and store everything on a dedicated SharePoint team site.”

Audio and video files can therefore be searched based on their content rather than simply by filename, resulting in much more relevant search capabilities.

“This can be extremely valuable for support services, sales departments, or regulatory contexts where organizations need to retrieve the name of a person or brand mentioned across various conversations,” he adds.

An Ecosystem of Solutions

Leveraging the flexibility of Microsoft Teams, Proximus NXT combines its multiple areas of expertise to deliver a comprehensive ecosystem of solutions covering a wide range of business needs:

• strong mobile authentication systems securing access to cloud-stored data,
• call recording solutions for contact centers and training purposes,
• communication segregation between departments to prevent conflicts of interest (ethical walls).

“These are complete solutions built around Microsoft Teams and integrated with partner technologies,” says Mathieu Gillet.
“Our goal is to make the Microsoft Office 365 platform the ideal tool for our customers’ digital transformation — from SMEs to large enterprises.”

Orchestrating Expertise

“It is not uncommon for us to encounter highly heterogeneous environments: telephony managed by one provider, videoconferencing by another, and instant messaging by a third,” observes Mathieu Gillet.
“This is where we demonstrate our creativity and innovation by interconnecting these diverse technologies and consolidating the user experience.”

With more than 520 employees, Proximus NXT has developed strong integration capabilities, requiring the coordination and orchestration of many different areas of expertise.

“It is precisely this ability to bring everything together that enables us to provide businesses with solutions that are both powerful and easy to use,” concludes Mathieu Gillet.
“And isn’t that ultimately the role of experts — making what is inherently complex appear simple for the customer?”