Business ONE: a simple, all-in-one solution for all SME IT needs

Business ONE: a simple, all-in-one solution for all SME IT needs

SMEs today have a wide range of IT requirements: internet, security, networking, communication solutions, hardware, and more. To efficiently address these diverse needs, Business ONE, developed by Proximus NXT Luxembourg, offers a flexible, all-in-one solution.

With the rise of digital requirements and increasingly complex work environments, Luxembourgish SMEs are looking for simpler, integrated, and adaptable solutions. Whether it’s a single-person business or a company with several dozen employees, IT is essential to ensure operational continuity. Needs include connectivity, laptops, system security, telephony, access to office and collaboration tools… not to mention artificial intelligence.

Covering all needs

"To meet these diverse needs, many of the organizations we meet juggle multiple contracts with different providers. For small businesses, IT management is often a headache that impacts team performance," explains **Mariella Corcuera, Head of Business ONE at Proximus NXT. "By listening carefully and understanding the needs of these organizations, we wanted to create a tailored solution that simplifies management, reduces IT risks, and optimizes costs. That is what we bring together today through our Business ONE offering."

The Proximus NXT solution, designed for both SMEs and micro-enterprises, is built around three core packages, primarily distinguished by connectivity and security levels. "Depending on their needs, a company chooses one plan or another. Each package includes a managed security solution using FORTINET technology, ensuring protection aligned with access requirements," adds Mariella Corcuera.

A customizable solution

Through these core packages, Business ONE allows companies to add a wide range of options depending on their evolving needs. This highly customizable offering includes IT equipment (laptops, software, or Wi-Fi networks), mobile plans, IP telephony solutions via Teams or Webex, and access to Microsoft 365 and its suite of productivity tools.

"Digital technology plays an increasingly important role in organizations. Technologies evolve rapidly and transform the way we work. To support our clients, we continuously enhance Business ONE by integrating new solutions," says Mariella Corcuera. "For example, clients can now access a Perplexity license, an AI assistant to support employees in their tasks. Other new options include a TV offering for businesses such as HoReCa establishments, allowing them to display content in waiting areas or relaxation spaces."

Local advice and support

Business ONE stands out for its modular approach, allowing companies to build a tailored solution without losing coherence or multiplying points of contact. This also ensures scalability, letting the infrastructure grow with the business without disrupting existing systems.

"Above all, clients benefit from local support. Our teams advise them from the start to implement the most suitable solution. We help it evolve over time and can intervene quickly if issues arise," explains Mariella. "Business ONE also offers an extended service option, with a technician visiting the company regularly and on a scheduled basis to optimize setups or assist users."

Backup connectivity

Using a single partner significantly simplifies IT management while ensuring security and continuity. "Clients can, for instance, benefit from a 4G backup in case the main network fails," continues Mariella. "This service is included in the most comprehensive package and is also available as an option for other clients."

Because network outages or cyberattacks can quickly halt operations, Business ONE integrates, either optionally or in the full package, a backup 4G connection. To prevent disruption from the main network provider, Proximus NXT, which operates its own fiber network, also offers companies a lightweight connectivity solution to fall back on in case of failure.