Launched in 2017, Microsoft Teams is now the No. 1 collaboration and communication platform for businesses

Launched in 2017, Microsoft Teams is now the leading collaboration and communication platform for businesses. The recent addition of the Direct Routing feature to Microsoft Teams gives Proximus NXT experts the opportunity to leverage the full extent of their expertise, offering companies the perfect combination of telecommunications and collaboration.

Having replaced Skype for Business, the Teams platform has already convinced 500,000 organizations worldwide, while achieving the fastest adoption rate in Microsoft’s history for an enterprise application. Indeed, businesses have a real need for an efficient multi-channel collaboration platform capable of centralizing information while also keeping track of all exchanges. At a time when remote working and mobility are becoming increasingly widespread, working from distant locations is now the norm. Distributed teams need to find new ways to collaborate despite physical distance.

To enable businesses to fully benefit from the potential of its platform, Microsoft relies on partners with a wide range of expertise, such as Proximus NXT, which are able to bring together the various types of content generated by companies within an integrated collaboration environment.

Microsoft Teams is a cloud-based collaborative platform that provides access to all essential business functionalities within a single platform: instant messaging, discussion threads, resource storage and sharing, audio and video calls, meetings, scheduling, and workgroups.

With the addition of the Direct Routing feature, Proximus NXT, leveraging its expertise as both an integrator and a telecommunications operator, now enables businesses to make and receive calls from their fixed phones through the Teams platform, while continuing to use their existing equipment.

Proximus NXT leverages its broad range of expertise to offer businesses an ecosystem of solutions covering a wide variety of needs: strong mobile authentication systems to control access to data stored in the cloud, call recording solutions for contact centers and training purposes, as well as segregation of communications between departments to prevent conflicts of interest (ethical walls).

Jacques Ruckert, Director Solutions & Innovation, Proximus NXT:
“ It is not uncommon for us to encounter completely heterogeneous environments among our customers: telephony provided by one supplier, videoconferencing by another, and instant messaging by a third. This gives us the opportunity to demonstrate our creativity and innovative approach by connecting these different systems and consolidating the user experience.

Our goal is to make the Microsoft Office 365 platform the ideal tool for our customers’ digital transformation, from small businesses to large enterprises.”