Microsoft Copilot, a Strategic Partner for Collaboration and Productivity

Copilot: AI integrated into familiar tools

Unlike other AI solutions on the market, Microsoft Copilot benefits greatly from its native integration with commonly used Microsoft applications such as Word, Excel, PowerPoint, Teams, and Outlook. This advantage enables a smooth transition, without a steep learning curve for users. Whether drafting documents, analyzing data, or organizing meetings, Copilot offers relevant suggestions and ensures real-time collaboration. The tool draws directly from the information already present in these applications, allowing it to perform complex tasks quickly.

"With Copilot, you can draft a report in Word directly from an email received in Outlook. Similarly, after a Teams meeting, it is easy to generate a summary and share it immediately via Outlook. That’s the real power of this integration," explains Jad Houdeib.

Increasing productivity with AI and natural language

The use of natural language makes Microsoft Copilot’s complex features more accessible. With this approach, users can instruct the tool using plain language commands. As Jad Houdeib notes, “certain features often underutilized, such as automatic translation in Word, have seen massive adoption thanks to Copilot.”

In the financial sector, for example, the tool allows the analysis of large datasets without requiring mastery of complex Excel formulas. In project management, Copilot simplifies writing meeting minutes in Teams and improves the quality of reports.

Successful implementations of Copilot are numerous. Proximus has deployed a web-based Copilot for all employees to ensure AI use within a secure framework and prevent the sharing of confidential information via external tools like ChatGPT.

"In this context," says Jad Houdeib, "we activated Copilot M365 for certain users across multiple departments to generate presentations and reports, as well as summarize long documents." Proximus NXT has also developed a customized chatbot integrated into Teams, specialized in HR-related queries. This chatbot allows employees to ask questions about topics like leave or the company car policy and receive immediate answers based on internal procedures. Although still in the pilot phase, this project already facilitates employee access to information while significantly reducing administrative workload.

Tailored support with Proximus NXT

Proximus NXT guides companies in adopting Copilot through a two-pronged approach: technical assessment and user support to ensure solution adoption. The first step, the Technical Readiness Assessment, ensures that the client environment is ready for Copilot integration. “We check license status, software versions, network infrastructure, then analyze data quality and security before discussing the client’s strategy and vision for AI integration,” explains Jad Houdeib.

Proximus NXT also evaluates users’ readiness to adopt the technology securely, ensuring they are prepared to use Copilot once activated. “This phase includes introductory AI training sessions to help users get the most out of the tool. We support them throughout the process to ensure smooth and effective adoption," adds Jad Houdeib.

The next phase is optimization, aimed at maximizing the solution’s benefits. It involves identifying and implementing improvements in customized solutions for specific use cases detected during analysis. This includes creating specialized chatbots for particular areas and integrating automation systems tailored to the unique needs of each department.

"For example," says Jad Houdeib, "one of our clients faced managing a large volume of contracts stored on a file server. Manual document verification for audits was time-consuming. We helped them create a customized AI-powered chatbot capable of understanding natural language queries and providing targeted responses instantly. This innovation transformed a previously laborious task into a simple interactive conversation. Simultaneously, we improved data quality, enabling AI to provide even more relevant answers. We also trained users on integrating these technologies in a coherent, personalized way. Our goal is to ensure uniform AI tool adoption across the company while enhancing collaboration among employees."

An asset for data security and risk management

"Proximus NXT ensures that access rules for sensitive documents are correctly implemented before any Copilot deployment," says Jad Houdeib. He also emphasizes the importance of preventing uncontrolled data sharing: “The risk lies in activating Copilot without considering document security. Thanks to security mechanisms built into Microsoft 365, data access is controlled according to user permissions.”

Furthermore, it is crucial not to place blind trust in Copilot. Users must account for the risk of hallucinations—incorrect or misleading outputs generated by AI models—and verify the source of information provided by the tool. This aspect is also covered in the training and support offered by Proximus NXT.

The future with Microsoft Copilot: tangible benefits

Microsoft Copilot is a key tool for improving productivity, agility, and corporate security. It also helps employees new to AI adopt the technology. “Whether it’s improving document management, optimizing quality, simplifying collaboration, or automating repetitive tasks, the benefits are numerous," summarizes Jad Houdeib.

"Copilot also helps optimize work time by accelerating access to and management of sensitive information, ensuring better data structuring. For companies aiming to adopt AI solutions while maintaining high security standards, support from Proximus NXT during Copilot deployment provides a balanced combination of innovation, protection, and efficiency," he concludes.